SHIPPING AND DELIVERY
We routinely ship Domestic and International, USPS and UPS ground transportation.
Free Shipping on Orders over $50 or more!
Cost of shipping starts @ $15.00. We are not responsible for customs fees
Shipping costs are determined by the total weight of the order and by the shipping method selected. Your total shipping charges will be displayed on the Checkout page, prior to submitting your order.
Estimated Shipping will be displayed in your Shopping Cart, based on standard ground shipping. Final shipping charges will be displayed during Checkout, based on shipping method selected.
Express shipping methods available for an additional charge. Please contact us if you are interested in the option of express shipping.
REGULAR SHIPPING TIME : Please allow 7-14 business days for standard delivery of most items within the continental US. Deliveries of international orders take 4 - 6 weeks. Please allow extra time over Holidays. Please allow extra time for international shipping
NOTE: UPS, USPS, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery, but we will send you a confirmation (if applicable) so that you may track your package(s). Because the arrival time of your order is often dictated by conditions which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do.
UPS CANNOT DELIVER TO A P.O. BOX. STANDARD SHIPPING-CONTIGUOUS 48 STATESUtah residents add 6.5% sales tax to item total.Customers who provide with valid e-mail addresses will receive automatic tracking number verification (by e-mail to that address) upon leaving our warehouse.
Please Contact us before ordering. We reserve the right to bill shipping separately. Some items cannot be shipped overseas such as sprays, liquids, etc. If you question whether an item can be shipped outside of the U.S. please contact us. Please keep in mind that we are not responsible for any charges that may occur through customs in your country.
You can check the order status in "My Account" Or "Order Status" page and when the order status shows in shipping,it means in processing, shows finish mean we have shipped it already, shows Back order mean some staffs are out of stock and we are making them so we will ship as soon as possible. The circa date we will remark in the note.
After we shipped your order we will send you another e-mail to let you know.
Returns & Replacements
We make every effort to guarantee that you are completely contented with your purchase. We have found that most returns can be avoided by accurate measurement. We have several sizing charts throughout this site to guide you. If you have any questions, please feel free to contact us and we will be happy to help you find just the right size for your pet.
If you receive your order and are disappointed, please email us within 7 days from delivery and we will be happy to help you. Any item returned to us must be in its original, unused condition. It must have tags attached and must contain all original documents, boxes, etc.
Pet Online Boutique will accept returns for exchange or merchandise credit ONLY. Merchandise credit will expire 1 year from date of purchase. We do NOT offer refunds, only exchanges, no exceptions.
We CANNOT cancel an order once it's been placed. If you wish to exchange it after you received it please review the policy.
Please note that due to strict health regulations, pet steps, pet beds, blankets, toys, feeders/bowls, treats/bakery, shoes and carriers cannot be exchanged or returned. In addition to the items mentioned. We encourage you to take the time to measure your crate. Crate covers and mats cannot be exchanged or returned.
For holiday dog clothing and accessories, including but not limited to wedding apparel and Halloween costumes we do not accept returns or exchanges.
All items are subject to a 20% restocking fee. Please double check sizing and measurements. As human designer are, not all designers or dogs are created equally.
Please note the following guidelines when requesting an exchange or merchandise credit:
- Send us an email within 7 days of receipt of your item, including invoice number, date of purchase and item number. Also, note if you wish to exchange for another item or if you would like a store credit.
- Upon receipt of your email, we will issue a RMA (Return Merchandise Authorization)number. DO NOT ship items back to us without this number. We will ask you to package your unused item carefully back into its original packaging, including tags, instructions, boxes, etc. We will provide you with the address to our receiving department and ask that you send it via UPS or Fed-Ex, so we will have tracking information. You will be responsible for all shipping costs (both cost to ship back to us and cost to re-ship your replacement item). We must receive the item postmarked within the 7 days from date of issue you the RMA number.
- Once we receive the merchandise and confirm that it is unused and in original packaging, we will either exchange or issue a store credit. An email will be sent to you upon receipt for your records. We reserve the right to refuse items that have been used or missing tags, boxes, etc.
- If you receive an item that is damaged, please contact us within 48 hours. Include order number, date, item number and describe the defective merchandise.
- If you do not receive your merchandise within 30 days of your original order, please contact us.
- We will accept a return or exchange once per item. If you need to return an item more than once, a $10.00 fee will apply.
- No returns or exchanges on Sale, Clearance, Personalized, Discontinued or “sale” items and "deal of the day" items.
- Heavy, oversized items may be charged additional restocking fees.
- Please allow additional time for exchanges. Some items are shipped from the designer or special ordered at the time of purchase.
- Please be sure that you provide us with the correct mailing address at the time of order. If items have to be re-shipped because they were refused or unclaimed due to insufficient address provided by you, then you will be billed shipping costs.
We strive to provide excellent customer service and if you have any questions, please feel free to contact us.
Holiday Return Policy 2012
We will allow exchanges only on orders placed after Thanksgiving and up to 2 weeks after Christmas, which is January 8, 2013.Please check the sizing charts accordingly as all designers and brands vary in sizing. Please note our normal exchange policy is still in effect below and we only offer store credit, we do not allow for refunds. Thank you.
We accept Visa, Master Cards, Discover, American Express credit cards and debit cards, PayPal.
PayPal network - you can now pay by credit card without having to register with PayPal. Please see ALL instructions below as PayPal has specific rules if you have a PayPal account and want to pay by credit card instead.
For those customers that prefer not to pay online, we will also accept personal checks (US dollars drawn on a US bank), bank transfers and money orders in US dollars. For money orders, your order will be shipped (if in stock) or added to my sewing queue (if has to be sewn) 3 days after receipt of payment. For personal checks, the order will be shipped (if in stock) or added to my sewing queue (if has to be sewn) 2 days after your check has cleared the bank. NOTE: Items that need to be made will NOT be started/made until payment has cleared.****
[Extra-Large orders may require a little more time - please contact me by telephone (leave a message) or email me to determine my capability/timeframe for Extra-Large orders].
****ALL Orders will no longer be sent out until payment has cleared through PayPal. This includes e-checks (which take 4-7 days to clear). Sorry, NO EXCEPTIONS.****